Privacy Policy

1. Introduction

Vasila Agencies ("we", "our", "us") operates the website vasilaagencies.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase. We are committed to protecting your privacy in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and billing address when you create an account or place an order.
• Payment Information: Payment details are processed securely by Razorpay. We do not store your full credit/debit card number or UPI credentials on our servers.
• Device & Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs — collected via Google Analytics (GA4) for improving our services.
• Communication Data: Messages you send via our contact form, WhatsApp, or email.

3. How We Use Your Information

• To process and fulfil your battery orders
• To send order confirmations, shipping updates, and delivery notifications
• To provide customer support and respond to enquiries
• To improve our website, product recommendations, and user experience
• To send promotional offers and discounts (only with your consent)
• To prevent fraud and ensure secure transactions
• To comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share your data with:

• Payment Processors: Razorpay for secure payment processing
• Shipping Partners: Shiprocket and courier partners (e.g., Delhivery, DTDC, Blue Dart) for order delivery
• Analytics: Google Analytics (GA4) for website usage analysis (anonymized data)
• Legal Requirements: When required by law, regulation, or legal process

5. Data Security

We implement industry-standard security measures to protect your personal data:

• SSL/TLS encryption for all data transmission
• Secure cloud hosting via Appwrite Cloud
• PCI DSS-compliant payment processing via Razorpay
• Regular security audits and updates
• Access controls limiting who can view customer data

6. Cookies

Our website uses essential cookies for authentication and cart functionality. We also use Google Analytics cookies to understand how visitors interact with our website. You can disable cookies through your browser settings, but this may affect some functionality.

7. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt out of promotional communications
• Request data portability
• Withdraw consent for data processing

To exercise any of these rights, contact us at noorlasaniya@gmail.com or call +91 84696 96983.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Razorpay payment page, Google Maps, WhatsApp). We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: